All orders placed on www.fratellirossi.it are shipped via the DHL Express service.

Shipping costs vary depending on the destination. For Italy, shipping is free, while for countries in the European Union, it is €20.00. For the Rest of the World, it is €50.00, and the conversion is automatically calculated during the checkout phase based on the currency of the destination country.

Delivery times are 1-2 business days in Italy and 2-6 business days in the European Union and the Rest of the World. We strive to ship all orders within 2 business days from the order date. The expected shipping times are to be considered as a guide only, and from the date of shipment, we are not responsible for any delays. You will receive a tracking number via email to monitor the shipment with DHL.

For any questions regarding your order, contact us at contact@fratellirossi.it.

If you are not satisfied with your order for any reason, you can exercise your right of return within 14 business days from the day you received the products purchased on www.fratellirossi.it. Furthermore, to exercise the right of return, the products must not have been used or damaged (e.g., scratches, stains, torn seams) and must be returned in their original packaging.

Please communicate your decision by writing to us at contact@fratellirossi.it and specifying the order details. We will organize the return with DHL and provide you with the necessary information to ensure the pickup is successful.

If all the required conditions are met, we will refund the value of the purchased products, withholding the shipping costs of the return. For all countries we ship to, except Italy, the cost withheld is equivalent to the price you incurred for delivery to your home. For returns in Italy, we reserve the right to withhold a cost of €10.00.

We commit to completing the refund within 14 business days of receiving the products and will perform the refund using the same payment method as the original order.